Frequently Asked Questions
We’ve organized our FAQs to make it easy for you to navigate and find the information you need. If you can’t find what you’re looking for, don’t hesitate to contact our friendly support team. We’re here to assist you!
We operate as a fully remote company, which means our team is located in various countries around the world, predominantly in America, Europe, and Asia! This diverse global presence enriches our design and creativity with a wide range of perspectives and criteria.
We’re all about chasing perfection, and honestly, that’s a big part of what makes us stand out. You’ve got the freedom to make all the tweaks you want to ensure your design matches your needs, but most importantly, that you absolutely adore it!. Just remember, during the design phase, you can make changes as long as they don’t go beyond 60% of the original design. This rule doesn’t apply once you’re in the development stage.
If the design isn’t perfect yet, just tell us what needs fixing, and our designers will make the adjustments pronto. You’ve got unlimited revisions for every project, so we’ll keep at it until you’re completely satisfied. Just remember, during the design phase, you can make changes as long as they don’t go beyond 60% of the original design. This rule doesn’t apply once you’re in the development stage.
Once we kick off your project, our project manager will create a timeline for it. You’ll be notified each time there’s progress on it.
Not an issue; we can design a tailored plan specifically to meet your company’s needs.
Articulating your ideas clearly through a brief can be a bit complex, but our project manager is available to assist you in clarifying your thoughts. They can provide creative references, ask questions, and offer ideas that can enhance your requirements. So don’t worry! We are in this boat together.
Customer support and communication are among our most important features. We’ve assigned a dedicated account manager to assist you whenever you require help. Should you have any inquiries or concerns, just send an email to your account manager, and they will promptly address your queries. Our team typically responds within a timeframe of 12 to 24 hours.
Currently, we do not provide phone support for individual projects. Nevertheless, you have the option to schedule a call with us whenever you require assistance.
We do not use templates, that’s a big part of what makes us stand out, all designs are completely tailored to your specific requests, brand identity, or target audience. Your website will be one of a kind. On occasions where it aligns with the project’s objectives, we might integrate stock assets
After selecting a plan and clicking “Get Started,” our account managers will reach out to you via email. They will provide a personalized consultation to confirm that the chosen plan aligns with your requirements. Additionally, they will explain our workflow processes and Service procurement policies.
Once you’ve figured out the right plan for you, we’ll give you some payment choices so you can pick the one that works best for you.
Yes, you will own the website once it’s developed, and we will provide you with a zip file containing your website.
We’re here to assist you from Monday to Friday, and we’re mindful of time zones to make scheduling easier. If you’re in the Americas, we’re happy to set up meetings between 7 am and 12 pm-ET to accommodate your schedule. For those of you in Europe or Asia, our meeting slots are open between 10 am to 16:00-CEST. Just keep in mind that any inquiries received after 12 pm-ET on Fridays will be given our full attention on the following Monday. We’re excited to work with you and make sure everything goes smoothly!
No, you’re not locked into a long-term contract with us. It’s one of our benefits! If you’ve hired us for website design and development, it’s a one-time payment. And if you’ve got a monthly web maintenance plan, you only pay for the months you actually use the service. Plus, you’re free to cancel it whenever you like.
Professional services ensure that your website is visually appealing, user-friendly, and technically sound, leading to a better user experience and higher online visibility.
The timeline varies based on the complexity of the project and Iterations of changes on the design. Simple websites might take a few weeks, while more complex projects may take a little more, when evaluating the complexity of your project, we will provide you with an estimated time it will take to design and program it. Remember that well-done things take their time, for more information see 👉 Terms & Conditions.
Yes, we can redesign your existing website, using your existing content to give your site a fresh look, improved functionality, and better performance.
A self-management website is a type of website that allows its users or owners to easily update and manage its content, features, and settings without requiring extensive technical knowledge.
Responsive web design means your website looks good and works well on all sorts of devices and screen sizes, including desktops, tablets, and smartphones.
Absolutely, we can integrate e-commerce platforms, payment gateways, social media feeds, and other tools to enhance the functionality of your website.
Social media integration means including links or buttons that connect your site with platforms like Facebook, Twitter, and Instagram, enabling users to easily interact with and share your content on these social networks.
“Custom dynamic posts” typically refer to individualized or tailored content items on a website or platform that are generated dynamically based on user preferences, actions, or other variables. These posts are unique to each user and may be personalized based on their interactions, behavior, or profile information. This customization aims to provide a more relevant and engaging user experience.
Website management involves handling various tasks like updates, security, content publishing, and technical support to ensure your website remains secure, up-to-date, and functioning smoothly. It frees you from these tasks so you can focus on your core business.
Our website management services encompass Plugins updates, security monitoring, content updates, performance optimization, and troubleshooting technical issues to maintain a well-functioning and secure website.
Support time hours in website maintenance cover the hours when our maintenance team is available to help you with any website issues, or content changes. These hours are determined by your 👉 Maintenance Plan and can vary based on the level of service you’ve selected.
An SSL 🔒 (Secure Sockets Layer) certificate is a digital certificate that encrypts the data transmitted between a user’s web browser and a website’s server. You need it to ensure secure and private communication, protect sensitive information like login credentials and payment details, and build trust with your website visitors.
WordPress plugins are add-on software components that you can install on your WordPress website to extend its functionality and add new features. There are two main types of plugins: free plugins and premium plugins. Free plugins are available at no cost, while premium plugins require a purchase.
Security is of paramount importance, and premium plugins require consistent updates. If you decide to cancel your plan, your website will continue to function smoothly, but your premium plugins won’t receive the essential updates they need. It’s crucial to understand that this could potentially affect both the security and overall performance of your website.
Our approach starts with checking out your website first and then we’re all set to suggest the perfect plan that suits you best. Looking forward to helping you out!
We perform regular updates for plugins, themes, and core software, depending on their release schedules. Backups are typically scheduled daily or weekly, ensuring your data is safe in case of emergencies.
Yes, we provide emergency support to address critical issues and get your website back online as quickly as possible. Our team is available to troubleshoot and resolve urgent issues promptly.
This means you’re not tied to any fixed time commitments when using our services. You’re free to pick the time that suits you best.
We will provide you with a Shared Hosting, that offer plenty of tools and features to optimize your WordPress website for speed and performance, and facilitate site maintenance. In shared hosting, multiple websites share the same server resources. It’s a cost-effective option for small websites with low traffic.
UI (User Interface) design focuses on the visual elements of a digital product, while UX (User Experience) design emphasizes creating a seamless and enjoyable interaction for users. Good UI/UX design enhances user satisfaction, engagement, and conversion rates.
Our UI/UX design process starts with understanding your goals, data and target audience. We then create a plan where we include the creation of a site map, content architecture, wireframes and prototypes to visualize the user flow and design elements. After feedback and iterations, we proceed to the final design and implementation phase.
We employ a variety of industry-standard tools such as Figma, Adobe XD, and InVision to create interactive prototypes and mockups. Our design process includes user research, usability testing, and a focus on creating intuitive and aesthetically pleasing interfaces.
Absolutely, we specialize in redesigning and enhancing the UI/UX of existing applications or websites. Our team can identify pain points, optimize user flows, and refresh the visual design to elevate the user experience.
A well-designed user interface and positive user experience lead to increased user engagement, reduced bounce rates, higher customer retention, and improved brand perception. Ultimately, this can translate into higher conversions and business growth.